At Girija Art Jewels, every piece is handcrafted with care, and we ensure it reaches you safely and beautifully.
✨ Order Processing

• All orders are processed within 2–4 working days.
• Custom orders may take 5–10 working days, depending on the design.

✨ Shipping Time

• Standard delivery: 3–7 working days across India.
• Delivery timelines may vary during festivals or high-demand periods.

✨ Shipping Charges

• Free shipping on all prepaid orders.
• Nominal charge on cash on delivery (if applicable).

✨ Order Tracking

• Once shipped, you will receive a tracking link via SMS/Email/WhatsApp.

We take utmost care in quality, but if something isn’t right, we’re here to help.
✨ Returns
We do not offer returns for change of mind or personal preference.
To maintain the highest standards of hygiene and quality, all jewellery purchases are non-returnable and non-exchangeable.

✨ Damaged / Incorrect Orders
We take great care in quality checks, but in the rare case you receive the following:

• A damaged product, or
• A wrong item

Please contact us within 48 hours of delivery.
To process your request:

• Share an unboxing video (mandatory)
• Provide clear images of the product

Our team will review and assist you with a replacement (if approved)

✨ Cancellations
Orders can only be cancelled within 12 hours of placing the order
Once the order is processed or shipped, cancellations will not be possible.

1. All pieces are handcrafted, so slight variations in colour, texture, or finish are natural and part of their uniqueness.
2. Product colours may vary slightly due to lighting and screen settings.
3. Customised or made-to-order jewellery is non-cancellable and non-refundable.
4. We are not responsible for delays caused by courier partners or external factors. 
5. Our team will verify the request.
6. Exchange/replacement will be processed.

• Slight variations in colour/design may occur due to the handcrafted nature.
• Jewellery should be handled with care to maintain its finish.
• No exchange on customised pieces.