Keep your Victorian jewellery away from moisture, perfumes, lotions, and harsh chemicals to protect its antique finish and stones. Always wear it after completing your makeup and hair styling, and remove it before changing clothes or engaging in activities that may cause sweat or damage. Store each piece separately in a soft pouch or airtight box to avoid scratches and tangling. Handle your jewellery with care, as Victorian settings are delicate, and avoid dropping or applying pressure. After every use, gently wipe it with a soft, dry cloth—do not use water or cleaning agents. Also, avoid prolonged exposure to heat and direct sunlight to maintain its rich color and timeless shine.

At Girija Art Jewels, every piece is handcrafted with care, and we ensure it reaches you safely and beautifully.

✨ Order Processing
All orders are processed within 2–4 working days.
Custom orders may take 5–10 working days, depending on the design.

✨ Shipping Time
Standard delivery: 3–7 working days across India.
Delivery timelines may vary during festivals or high-demand periods.

✨ Shipping Charges
Free shipping on all prepaid orders.
Nominal charge on cash on delivery (if applicable).

✨ Order Tracking
Once shipped, you will receive a tracking link via SMS/Email/WhatsApp.

We take utmost care in quality, but if something isn’t right, we’re here to help.

✨ Returns

• We do not offer returns for change of mind or personal preference.
• To maintain the highest standards of hygiene and quality, all jewellery purchases are non-returnable and non-exchangeable.

✨ Damaged / Incorrect Orders
We take great care in quality checks, but in the rare case you receive the following:

• A damaged product, or
• A wrong item
• Please contact us within 48 hours of delivery.

To process your request:

• Share an unboxing video (mandatory)
• Provide clear images of the product

Our team will review and assist you with a replacement (if approved)

✨ Cancellations
Orders can only be cancelled within 12 hours of placing the order
Once the order is processed or shipped, cancellations will not be possible.

1. All pieces are handcrafted, so slight variations in colour, texture, or finish are natural and part of their uniqueness.
2. Product colours may vary slightly due to lighting and screen settings.
3. Customised or made-to-order jewellery is non-cancellable and non-refundable.
4. We are not responsible for delays caused by courier partners or external factors. 
5. Our team will verify the request.
6. Exchange/replacement will be processed.

• Slight variations in colour/design may occur due to the handcrafted nature.
• Jewellery should be handled with care to maintain its finish.
• No exchange on customised pieces.